Axton's Staircases customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- How to complain
Contact details
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
- Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
- Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- At Axton’s Staircases, we collect personal information through contact forms to provide our customers with the services they request, such as arranging surveys, consultations, and providing tailored price estimates. The benefit of collecting this information is that it allows us to respond efficiently to customer inquiries, ensuring accurate, personalized service that meets their specific needs. We only collect the minimum necessary information—such as contact details and project-specific requirements—to deliver these services effectively. This benefits our customers by streamlining the process and ensuring they receive accurate advice and pricing in a timely manner. We take care to balance our business needs with the rights and privacy of our customers. All personal data is securely handled, not shared with third parties, and only used for the purposes explicitly agreed upon. By adopting these safeguards, we ensure that the impact on individuals’ privacy is minimal and does not outweigh the benefits of receiving our services.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- At Axton’s Staircases, we collect personal information to address customer queries, complaints, or claims effectively. Our legitimate interest in doing so is to ensure a high standard of customer service, resolve issues promptly, and maintain trust and satisfaction among our customers. The benefit of collecting this information is that it allows us to investigate concerns, provide accurate responses, and implement solutions that meet our customers’ expectations. This fosters a positive customer experience and helps us continuously improve our products and services. We handle all personal information with care, collecting only the details necessary to resolve specific issues, such as contact information and details of the query or complaint. This information is securely stored, not shared with third parties, and used solely for the purpose of addressing the concern. By ensuring transparency and safeguarding personal data, we minimize the potential impact on individuals’ privacy. These measures help us balance our business need to address issues promptly with the customers’ right to privacy, ensuring that our interests do not unfairly outweigh theirs.
Where we get personal information from
- Directly from you
How long we keep information
At Axton’s Staircases, we only retain personal data for as long as it is necessary to fulfill the purposes for which it was collected. Specifically:
• Customer Inquiries and Quotes: Personal data collected for arranging surveys, consultations, or providing quotes will be stored for up to 1 year. This allows us to follow up on inquiries if needed and provide continuity of service.
• Complaints or Claims: In cases where complaints or claims are made, personal data may be retained for a longer period if necessary to resolve the issue or for legal or regulatory purposes.
Once the retention period has ended, we securely delete or anonymize the data, ensuring it can no longer be linked to an individual.
If required by law (e.g., for tax or accounting purposes), we may retain data for a longer period in compliance with those legal obligations.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
5 January 2025