Privacy Policy

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Address

Lawful bases and data protection rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.

Which lawful basis we rely on may affect your data protection rights, which are set out briefly below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website.

• Your right of access — You have the right to ask us for copies of your personal information, including details about where we get it from and who we share it with. Read more about this right.
• Your right to rectification — You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about this right.
• Your right to erasure — You have the right to ask us to delete your personal information. Read more about this right.
• Your right to restriction of processing — You have the right to ask us to limit how we can use your personal information. Read more about this right.
• Your right to object to processing — You have the right to object to the processing of your personal data. Read more about this right.
• Your right to data portability — You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about this right.
• Your right to withdraw consent — When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about this right.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the email address at the top of this page.

Our lawful bases for providing services and goods

Legitimate interests — we collect or use your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

At Axton's Staircases, we collect personal information through contact forms to provide our customers with the services they request, such as arranging surveys, consultations, and providing tailored price estimates. We only collect the minimum necessary information — such as contact details and project-specific requirements — to deliver these services effectively. All personal data is securely handled, not shared with third parties, and only used for the purposes explicitly agreed upon.

Our lawful bases for dealing with queries, complaints or claims

Legitimate interests — we collect personal information to address customer queries, complaints, or claims effectively. Our legitimate interest is to ensure a high standard of customer service, resolve issues promptly, and maintain trust among our customers.

We handle all personal information with care, collecting only the details necessary to resolve specific issues. This information is securely stored, not shared with third parties, and used solely for the purpose of addressing the concern.

Where we get personal information from

Directly from you — through contact forms, email, telephone or in person during surveys and consultations.

How long we keep information

At Axton's Staircases, we only retain personal data for as long as it is necessary to fulfil the purposes for which it was collected.

• Customer inquiries and quotes — personal data collected for arranging surveys, consultations or providing quotes will be stored for up to 1 year. This allows us to follow up on enquiries if needed and provide continuity of service.
• Complaints or claims — personal data may be retained for a longer period if necessary to resolve the issue or for legal or regulatory purposes.

Once the retention period has ended, we securely delete or anonymise the data, ensuring it can no longer be linked to an individual. If required by law (for example, for tax or accounting purposes), we may retain data for a longer period in compliance with those legal obligations.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this page.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: ico.org.uk/make-a-complaint